Terms of Use

1. About us and these Terms

The services are provided by SolutionM5 — a web development studio building landing pages and multi-page websites for business. These Terms form a legally binding agreement between you (the “Client”, “you”) and us. They are supplemented by our Privacy Policy, which forms an integral part of them. For individual projects we may enter into a separate contract or agree a statement of work — in the event of a conflict, the terms of that contract prevail over these Terms.

Trader details (Údaje o predávajúcom):
Bohdan Semybratov — SolutionM5
Ulica Pekárska 14, 917 01 Trnava, Slovak Republic
IČO (Company ID): 57851727
Email: solutionm5bn@gmail.com

2. Definitions

• Site — the website solutionm5.com and its pages.
• Services — website development in the Business Start, Business Landing and Business Website packages, together with related work and additional options that we agree with you.
• Package — one of the three formats of cooperation: Business Start (a ready-made design from our library, adapted to your brand), Business Landing (an individual one-page website) and Business Website (a multi-page company website). What each package contains is set out on its page and in the calculator.
• Additional options — work outside the contents of the selected package, which can be ordered separately for an additional fee.
• Calculator — the interactive tool on the site for a preliminary estimate of cost and timeline.
• Request — an enquiry sent through the contact form, a service page form, the calculator or Telegram.
• Deliverable — the final materials we hand over to you on completion of a project.

3. Use of the site

By using the site, you agree to:

• provide accurate and up-to-date information in forms and requests;
• not use the site for unlawful or fraudulent purposes;
• not attempt to disrupt the site, gain unauthorised access, upload malicious code or misuse the forms (including sending spam);
• not copy, reproduce or use the site’s content without our permission (see Section 9).

We may temporarily or fully restrict access to the site for maintenance, updates or security reasons without notice.

4. Estimates and the calculator

The prices on the site (including the “from €299” guide for Business Start, “from €750” for Business Landing and “from €1,350” for Business Website), and any amount shown by the calculator, are a preliminary estimate, not a final quotation. They are not a binding offer, not a guaranteed or fixed price, and do not create an obligation to enter into a contract on the terms shown. We confirm the final cost and timeline separately, after a brief, clarification of tasks and a technical assessment of the project. The actual price may differ depending on the package, scope, complexity and the additional options selected.

The timelines shown on the site and in the calculator (for example, 3–5 business days for Business Start) are likewise indicative and are confirmed together with the final price.

5. Orders and how we work

After we receive a request, we contact you, clarify the details and prepare a proposal. Work on the project begins once the parties have agreed the scope, cost and timeline and the payment terms have been met (see Section 6). We reserve the right to decline to provide services at our discretion, in particular where a request conflicts with the law, these Terms or our capacity.

6. Prices and payment

• Prices are stated in euros (€) unless agreed otherwise.
• A package price covers only the work included in that package; additional options are paid for separately at the agreed price.
• Domain, hosting and paid third-party services are purchased and paid for by the Client separately unless agreed otherwise.
• By default we work on a 50/50 model: 50% upfront before work starts and 50% after completion and approval of the result. By agreement, staged payment is possible (for example, 4 stages of 25%).
• Work begins once the upfront payment is received.
• The final Deliverable is handed over after full payment, unless agreed otherwise.
• Where the law provides for taxes or duties, they may be added to the price.

7. Client responsibilities

For work to be completed on time, you agree to:

• provide the necessary materials (texts, images, access, data) on time and in the agreed format;
• provide feedback and approvals promptly;
• warrant that the materials you provide do not infringe third-party rights and do not breach the law;
• meet the agreed payment terms.

Delays or failure to provide materials on your side may affect the project’s timeline and cost.

8. Timelines, revisions and acceptance

Stated timelines are indicative and confirmed after a technical analysis. The scope of revisions is defined by the agreed proposal or statement of work; work that goes beyond the agreed scope may be charged separately. If you do not provide comments within a reasonable period after a Deliverable is submitted for approval, that stage is deemed accepted. This does not affect any mandatory statutory rights you may have as a consumer (see Section 11).

9. Intellectual property

The site’s content (text, design, graphics, code, the SolutionM5 logo) belongs to us or is used by us lawfully and is protected by intellectual property rights. The exclusive economic rights to the Deliverable created for you transfer to you after full payment for the project, unless otherwise agreed in writing. Until full payment, all rights remain with us. We may use anonymised project materials in our own portfolio and marketing unless you expressly object.

For the Business Start package: the underlying design system, structure and components of the selected template are developed by SolutionM5 and remain our property; we retain the right to reuse them in projects for other clients. The exclusive economic rights transfer to the Client over the final Deliverable to the extent it is specific to their project — client-provided content, images, copy, configuration and the adapted implementation of the site — but do not extend to the underlying design system itself. This carve-out applies to the Business Start package only; the Business Landing and Business Website packages, which are built from scratch individually, remain subject to the general rule above.

10. Third-party services

The site and Deliverables may use third-party services (including Telegram, Formspree, Google Analytics, advertising platforms and hosting providers). Their use is governed by the terms and policies of the relevant providers. We are not responsible for the availability, operation or actions of such third-party services.

11. Consumers and EU consumer rights

Our services are aimed at businesses. Where you contract with us as a consumer (an individual acting outside your trade, business, craft or profession) and you are resident in the EU/EEA, you have mandatory rights under EU consumer law that these Terms do not limit or exclude.

Right of withdrawal. Under Directive 2011/83/EU on consumer rights, a consumer entering into a distance contract generally has the right to withdraw within 14 days without giving a reason. Please note two statutory exceptions that are typically relevant to our work:

• if you expressly ask us to begin work during the 14-day period and the service is then fully performed, you lose the right of withdrawal once the service has been fully performed (and you agree to pay for what has been provided up to the point of any withdrawal); and
• the right of withdrawal does not apply to the supply of goods or services made to your specifications or clearly personalised (such as bespoke development work).

To withdraw where the right applies, send us a clear statement on Telegram (@solution_M5) or by email (solutionm5bn@gmail.com) within the period.

Out-of-court dispute resolution. If a dispute cannot be resolved directly, consumers may contact the alternative dispute resolution (ADR) body applicable in their country of residence, in accordance with Directive 2013/11/EU.

12. Warranty on the work delivered

For 12 months from the date a Deliverable is accepted, we fix defects in the work we performed at no charge — that is, cases where the Deliverable does not behave as agreed in the proposal or statement of work at the time of acceptance. This covers, among other things, markup and code errors, forms, links and features we implemented that do not work, and rendering on the browsers and devices agreed for the project. To make a claim, describe the problem through our contact channel; we will acknowledge it and agree a timeframe for the fix.

The warranty applies only to the work we performed and does not cover:

• new functionality, enhancements or changes requested after acceptance;
• changes to content, copy, images or settings that you ask us to make;
• changes, outages, term changes or discontinuation of third-party services, external APIs, payment systems, themes and plugins;
• unavailability or failures of hosting, the domain, a CDN, an email provider or any other provider;
• the consequences of changes made by you or by third parties to the code, configuration or content of the Deliverable;
• ongoing maintenance, updates, backups, monitoring and support that are not part of the agreed scope;
• the consequences of unauthorised access, malware or other events outside our control.

This warranty is additional to, and does not limit, any rights you have under mandatory law, including consumer law.

13. Disclaimer of warranties

The site is provided “as is” and “as available”. We make reasonable efforts to keep the information accurate and up to date but do not guarantee uninterrupted, error-free operation or that the site is free of viruses. This disclaimer concerns the site and limits neither the warranty in Section 12 nor the quality warranties for the Services agreed in the relevant contract or statement of work, and does not exclude any rights you have under mandatory law, including consumer law.

14. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, lost profit or loss of data arising from your use of the site or the Services. Our aggregate liability for any project is limited to the amount you actually paid for the relevant Service. Nothing in these Terms limits liability that cannot be excluded by law — including liability for death or personal injury caused by negligence, for fraud, or any mandatory consumer-law liability.

15. Confidentiality

The parties agree not to disclose confidential information received in the course of the cooperation and to use it only to deliver the project. Personal data is processed in accordance with our Privacy Policy.

16. Termination

Either party may end the cooperation by giving written notice to the other. In case of early termination, you pay for work actually completed up to that point. The portion of the prepayment corresponding to work already completed is non-refundable. The portion corresponding to work not yet performed is refunded to you within 14 business days of termination. This provision does not apply to the cases described in Section 11 (consumer right of withdrawal), which follow separate rules. The provisions on intellectual property, confidentiality and limitation of liability survive termination.

17. Governing law and dispute resolution

These Terms are governed by the law of the country in which the service provider is established, and disputes are subject to the courts of that jurisdiction, unless mandatory consumer-protection law provides otherwise. If you are a consumer resident in the EU/EEA, you also enjoy the protection of the mandatory provisions of the law of your country of habitual residence (Rome I Regulation (EC) No 593/2008, Art. 6), and you may bring proceedings in the courts of your place of residence. The parties will seek to resolve disputes through negotiation before going to court.

18. Changes to the Terms

We may update these Terms from time to time. The current version is always available on this page, and the date of the last update is shown at the top. By continuing to use the site after changes are made, you accept the updated Terms. Projects already agreed are governed by the Terms in force at the time the relevant agreement was made.

19. Contact

For any question about these Terms, contact us on Telegram: @solution_M5 or by email: solutionm5bn@gmail.com.