Terms of Use

1. About us and these Terms

The services are provided by SolutionM5 — a team that develops websites, Landing Pages and Telegram bots. These Terms form a legally binding agreement between you (the “Client”, “you”) and us. They are supplemented by our Privacy Policy, which forms an integral part of them. For individual projects we may enter into a separate contract or agree a statement of work — in the event of a conflict, the terms of that contract prevail over these Terms.

2. Definitions

• Site — the website solutionm5.com and its pages.
• Services — development of websites, Landing Pages and Telegram bots, and related work that we agree with you.
• Calculator — the interactive tool on the site for a preliminary estimate of cost and timeline.
• Request — an enquiry sent through the contact form, the calculator or Telegram.
• Deliverable — the final materials we hand over to you on completion of a project.

3. Use of the site

By using the site, you agree to:

• provide accurate and up-to-date information in forms and requests;
• not use the site for unlawful or fraudulent purposes;
• not attempt to disrupt the site, gain unauthorised access, upload malicious code or misuse the forms (including sending spam);
• not copy, reproduce or use the site’s content without our permission (see Section 9).

We may temporarily or fully restrict access to the site for maintenance, updates or security reasons without notice.

4. Estimates and the calculator

The prices on the site and the calculator results (including the “from $150” guide for Quick Start, “from $450” for a Landing Page and “from $500” for a Telegram bot) are preliminary and indicative. They are not a binding offer and do not create an obligation to enter into a contract on the terms shown. We confirm the final cost and timeline after a brief, clarification of tasks and a technical assessment of the project. The actual price may differ depending on scope, complexity and the options selected.

5. Orders and how we work

After we receive a request, we contact you, clarify the details and prepare a proposal. Work on the project begins once the parties have agreed the scope, cost and timeline and the payment terms have been met (see Section 6). We reserve the right to decline to provide services at our discretion, in particular where a request conflicts with the law, these Terms or our capacity.

6. Prices and payment

• Prices are stated in US dollars ($) unless agreed otherwise.
• By default we work on a 50/50 model: 50% upfront before work starts and 50% after completion and approval of the result. By agreement, staged payment is possible (for example, 4 stages of 25%).
• Work begins once the upfront payment is received.
• The final Deliverable is handed over after full payment, unless agreed otherwise.
• Where the law provides for taxes or duties, they may be added to the price.

7. Client responsibilities

For work to be completed on time, you agree to:

• provide the necessary materials (texts, images, access, data) on time and in the agreed format;
• provide feedback and approvals promptly;
• warrant that the materials you provide do not infringe third-party rights and do not breach the law;
• meet the agreed payment terms.

Delays or failure to provide materials on your side may affect the project’s timeline and cost.

8. Timelines, revisions and acceptance

Stated timelines are indicative and confirmed after a technical analysis. The scope of revisions is defined by the agreed proposal or statement of work; work that goes beyond the agreed scope may be charged separately. If you do not provide comments within a reasonable period after a Deliverable is submitted for approval, that stage is deemed accepted. This does not affect any mandatory statutory rights you may have as a consumer (see Section 11).

9. Intellectual property

The site’s content (text, design, graphics, code, the SolutionM5 logo) belongs to us or is used by us lawfully and is protected by intellectual property rights. The exclusive economic rights to the Deliverable created for you transfer to you after full payment for the project, unless otherwise agreed in writing. Until full payment, all rights remain with us. We may use anonymised project materials in our own portfolio and marketing unless you expressly object.

10. Third-party services

The site and Deliverables may use third-party services (including Telegram, Formspree, Google Analytics and hosting providers). Their use is governed by the terms and policies of the relevant providers. We are not responsible for the availability, operation or actions of such third-party services.

11. Consumers and EU consumer rights

Our services are aimed at businesses. Where you contract with us as a consumer (an individual acting outside your trade, business, craft or profession) and you are resident in the EU/EEA, you have mandatory rights under EU consumer law that these Terms do not limit or exclude.

Right of withdrawal. Under Directive 2011/83/EU on consumer rights, a consumer entering into a distance contract generally has the right to withdraw within 14 days without giving a reason. Please note two statutory exceptions that are typically relevant to our work:

• if you expressly ask us to begin work during the 14-day period and the service is then fully performed, you lose the right of withdrawal once the service has been fully performed (and you agree to pay for what has been provided up to the point of any withdrawal); and
• the right of withdrawal does not apply to the supply of goods or services made to your specifications or clearly personalised (such as bespoke development work).

To withdraw where the right applies, send us a clear statement on Telegram (@solution_M5) within the period.

Out-of-court dispute resolution (ADR). If we cannot resolve a dispute directly, consumers may be able to use an alternative dispute resolution (ADR) body under Directive 2013/11/EU. The competent ADR entity depends on your country of residence; we will provide details of a relevant body on request where applicable. (The EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.)

12. Disclaimer of warranties

The site is provided “as is” and “as available”. We make reasonable efforts to keep the information accurate and up to date but do not guarantee uninterrupted, error-free operation or that the site is free of viruses. This disclaimer does not limit the quality warranties for the Services agreed in the relevant contract or statement of work, and does not exclude any rights you have under mandatory law, including consumer law.

13. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, lost profit or loss of data arising from your use of the site or the Services. Our aggregate liability for any project is limited to the amount you actually paid for the relevant Service. Nothing in these Terms limits liability that cannot be excluded by law — including liability for death or personal injury caused by negligence, for fraud, or any mandatory consumer-law liability.

14. Confidentiality

The parties agree not to disclose confidential information received in the course of the cooperation and to use it only to deliver the project. Personal data is processed in accordance with our Privacy Policy.

15. Termination

Either party may end the cooperation by giving written notice to the other. On termination, you pay for the work actually performed up to that point. Any upfront payment for work already performed is non-refundable, except where expressly required by law (including consumer law) or agreed separately. The provisions on intellectual property, confidentiality and limitation of liability survive termination.

16. Governing law and dispute resolution

These Terms are governed by the law of the country in which the service provider is established, and disputes are subject to the courts of that jurisdiction, unless mandatory consumer-protection law provides otherwise. If you are a consumer resident in the EU/EEA, you also enjoy the protection of the mandatory provisions of the law of your country of habitual residence (Rome I Regulation (EC) No 593/2008, Art. 6), and you may bring proceedings in the courts of your place of residence. The parties will seek to resolve disputes through negotiation before going to court.

17. Changes to the Terms

We may update these Terms from time to time. The current version is always available on this page, and the date of the last update is shown at the top. By continuing to use the site after changes are made, you accept the updated Terms. Projects already agreed are governed by the Terms in force at the time the relevant agreement was made.

18. Contact

For any question about these Terms, contact us on Telegram: @solution_M5.